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PLATFORM RELIABILITY & SECURITY

Secure by Design, Reliable in Practice

Comgem is built for availability, data protection, and trust. UK-hosted on ISO 27001-accredited providers, protected by encryption, access controls, and regular testing, with real-time monitoring and proactive alerts as standard.

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Trusted by 100+ UK B2B Businesses | 4.9 ★ Average Rating
Secure and reliable b2b ecommerce platform with UK hosting, encryption and access controls

What Reliable & Secure Means with Comgem

Modern hosting, strong controls, and continuous oversight. Without added complexity.

UK Hosting

Hosted in the UK with ISO 27001-accredited providers.

Encryption

SSL by default; data and passwords encrypted at rest.

Access Control

Restricted server and database access with auditing.

2FA & SSO

Two-factor for customers and admins; admin SSO via Microsoft 365.

Compliance-Ready

PCI-compliant servers and regular penetration testing.

Backups & DR

Daily off-site backups with 30-day retention.

UK-hosted ISO 27001 architecture for secure b2b ecommerce platform

HOSTING & ARCHITECTURE

UK-Based, Standards. Aligned Infrastructure

We work with a range of UK hosting providers accredited to ISO 27001. Server and database access is restricted on a need-to-administer basis, and every site is protected by SSL as standard.

  • ISO 27001-accredited UK hosting providers.
  • PCI-compliant server infrastructure.
  • Strict access controls and auditability.
  • Platform-wide SSL certificates by default.

IDENTITY & ACCESS

Strong Authentication and Control

Comgem supports two-factor authentication for both customer and admin users. Admins can also use single sign-on with Microsoft 365 for streamlined, secure access.

  • 2FA for customers and administrative users.
  • Admin single sign-on (SSO) via Microsoft 365.
  • Granular roles and permissions across the platform.

APPLICATION SECURITY

Build Process with Security Checks

Security is embedded in our development lifecycle. We run code-level checks and perform regular penetration tests on the platform to identify and remediate issues proactively.

  • Secure development practices with automated checks.
  • Regular third-party penetration testing.
  • Hardened configuration baselines for servers and services.

BACKUPS & DISASTER RECOVERY

Resilience You Can Rely On

Your data is backed up off-site every 24 hours, with 30-day retention for recovery. Our processes are designed to minimise downtime and data loss.

Daily Backups

Automated off-site backups every 24 hours.

30-Day Retention

Restore points maintained for one calendar month.

Planned Recovery

Documented procedures to restore service quickly.

Real-time monitoring and proactive uptime alerts for a b2b ecommerce platform

MONITORING & UPTIME

Real-Time Monitoring, Proactive Alerts

We continuously monitor platform health and performance with proactive alerting. 

  • Live uptime and performance monitoring.
  • Proactive alerting and rapid incident response.
  • Continuous optimisation for stability and speed.

READY FOR THE NEXT STEP?

See Comgem’s Reliability & Security In Action

Explore how UK hosting, encryption, access controls, backups, and continuous monitoring come together to protect your business and keep you online.

Book Your Demo No per-user fees UK-based Support
Trusted by 100+ UK B2B Businesses | 4.9 ★ Average Rating

UK Hosting

ISO 27001-accredited providers and PCI-compliant servers.

Strong Controls

Encryption, 2FA/SSO, and restricted access.

Resilience

Daily off-site backups and 30-day retention.

Monitored

Real-time visibility and proactive incident alerts.