ABOUT COMGEM
Platform
Overview
Clear answers to what Comgem is and who the B2B ecommerce platform is designed for.
Is Comgem a B2B ecommerce platform or B2B ecommerce software?
Comgem is a B2B ecommerce platform rather than standalone software. It combines the customer-facing online store, back-office management, integrations, and optional bolt-on modules into a single connected system.
Who is the Comgem B2B ecommerce platform built for?
Comgem is built for B2B businesses that sell to trade customers and require customer-specific pricing, controlled access, repeat ordering, quoting, approvals, and ERP or finance integrations.
Is Comgem suitable for growing B2B businesses?
Yes. Comgem is designed to scale as your business grows, supporting increased order volumes, more customers, additional integrations, and enhanced functionality without needing to change platform.
I don’t need a B2B ecommerce website. Is Comgem still suitable?
Yes. While most customers use Comgem as a full B2B ecommerce platform, it is a modular solution that can be used in different
ways depending on your requirements. Some businesses use Comgem to manage a content-driven website, others use it as an
ordering and pricing engine connected to existing systems, and some adopt specific bolt-on modules to enhance parts of their
customer experience.
I have my own developer. What is possible using Comgem?
Comgem does not provide access to the platform’s core source code, but it is designed to give you a high level of control.
Your developer can customise the site using built-in HTML, CSS, and JavaScript editors, integrate with external systems using
Comgem’s API, and set up scheduled imports and exports for products, pricing, customers, and orders.
CONTROL AND CONFIGURATION
Platform
Control
How much control you have over pricing, permissions, catalogues, workflows, and day-to-day changes.
How much control do customers have over their Comgem platform?
Customers have a high level of control over their Comgem platform. You can manage pricing rules, customer permissions, product visibility, ordering workflows, content, integrations, and automation without relying on developers for day-to-day changes.
Can Comgem handle complex B2B pricing models?
Yes. Comgem supports account pricing, group pricing, contract pricing, quantity breaks, matrix pricing rules, promotions, and prioritised pricing layers, all managed centrally through the back office.
Does Comgem support quoting and quote-to-order workflows?
Yes. Comgem includes built-in quoting tools that allow customers to request quotes online, sales teams to manage and approve quotes, and approved quotes to be converted directly into orders.
Can I control what different customers see and buy?
Yes. You can control product visibility, pricing, promotions, and ordering rules by customer, group, or account, ensuring each customer sees a tailored buying experience.
BACK OFFICE
Back-Office
Management
How the Comgem back office supports operational control across products, pricing, customers, orders, and reporting.
Does Comgem include a back-office system?
Yes. Comgem includes a powerful back-office management layer where you control products, pricing, customers, permissions, orders, quotes, suppliers, content, and reporting.
Can multiple team members manage the platform?
Yes. You can create multiple internal users with granular permissions, controlling exactly who can manage pricing, content, orders, reporting, and integrations. Comgem does not charge per user.
Can I manage multiple websites or brands from Comgem?
Yes. Comgem supports managing multiple websites, brands, or customer segments from a single platform and login, while maintaining separate pricing, catalogues, and permissions.
Does the back office support reporting and exports?
Yes. Comgem includes reporting tools and scheduled data exports, giving you visibility into orders, customers, pricing, and performance.
Is Comgem a financial or accounts system?
No. Comgem is not a financial or accounts system. It manages pricing, orders, and invoicing up to the point of sending invoices
to your customers. From there, Comgem integrates with accounting systems such as Xero or Sage 50, where financial processing,
reconciliation, and reporting are handled.
BOLT-ON MODULES
Extend Your
Customer Experience
Optional modules that add capabilities and enhance the buying experience without replatforming.
Does Comgem offer bolt-on modules?
Yes. Comgem offers a range of optional bolt-on modules that extend platform functionality and enhance the customer experience.
What types of bolt-on modules are available?
Bolt-on modules can include email marketing solutions, mobile app, product customisation and multi-store management.
Can bolt-on modules be added later?
Yes. Bolt-on modules can be enabled as your requirements evolve, allowing you to extend the platform without replatforming.
INTEGRATIONS
Connect Your
Systems
How Comgem integrates with ERP, finance, distributors, suppliers, and other systems.
Can Comgem integrate with ERP and finance systems?
Yes. Comgem integrates with ERP, accounting, finance, and back-office systems to keep data synchronised and reduce manual processing.
Does Comgem replace my ERP?
Yes and no. Comgem complements your ERP by acting as the B2B ecommerce and customer experience layer. But we also have our own back-office system for customers requiring a fully-integrated platform.
Can Comgem connect to suppliers and distributors?
Yes. Comgem supports integrations with multiple suppliers and distributors, allowing you to sell own stock, supplier stock, or both.
Can integrations be customised?
Yes. Integrations can be tailored based on data flow, business rules, and operational requirements.
SERVICES AND SUPPORT
More Than a Platform
A Partner
What Comgem provides beyond the platform, including onboarding, implementation, and ongoing support.
Does Comgem provide services as well as the platform?
Yes. Comgem provides onboarding, implementation support, design, and development services.
How long does it take to launch a Comgem platform?
Many customers launch in weeks. Timelines depend on whether you require any custom developments, or modifications but also what is needed for your specific implementation.
Is Comgem supported in the UK?
Yes. Comgem provides UK-based support from our Bridgend based Head Office.
Will Comgem help with ongoing optimisation?
Yes. We support continuous improvement through guidance, platform enhancements, and best-practice recommendations.
I want to use Comgem but need a feature to work slightly differently. Can you support custom ecommerce development?
Yes. While Comgem is a configurable B2B ecommerce platform, we understand that some businesses have unique requirements.
Where appropriate, we can support custom ecommerce development or tailored solutions, either through configuration, bolt-on
modules, integrations, or bespoke development agreed as part of the project.
What does Comgem include?
Comgem includes secure cloud hosting, platform updates, ongoing improvements, SSL security, and UK-based support as standard.
Your platform is fully managed, meaning infrastructure, performance, security, and core updates are handled for you, allowing
your team to focus on running and growing your B2B ecommerce operation.
PRICING AND GROWTH
Commercial
FAQs
Key questions about pricing approach, scaling, and next steps.