ONBOARDING & HYPERCARE

Guided Onboarding And Dedicated Hypercare Support

Launch confidently with Comgem’s structured 9-step onboarding programme and dedicated hypercare support. Our team guides you through every stage of setup, from products and pricing to your first orders, ensuring you’re ready to make the most of your new platform.

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Trusted by 100+ UK B2B Businesses | 4.9 ★ Average Rating

CComgem’s onboarding and hypercare support flow for a B2B ecommerce platform, showing guided setup and post-launch assistance

A Structured Path To Success

Our 9-step onboarding process is designed to walk you through using the Comgem platform, ensuring your data is ready, your configuration is correct, and your team is confident before going live.

Clear Structure

Each stage focuses on a specific area of setup so you can move forward with clarity and confidence.

Hands-On Guidance

Your onboarding manager walks you through the platform, explains best practices, and helps verify data formats.

Tailored To You

The process adapts to your package and selected modules, whether Commerce, Complete, or Enterprise.

Our 9-Step Onboarding Process

1. Adding Products

Learn how to add, import, and manage your products, including variations, bundles, and categories.

2. Adding Customers

Set up customer accounts, segments, and permissions to match your trading relationships.

3. Pricing & Shipping

Configure pricing rules, quantity breaks, and shipping methods to suit your business model.

4. Using The CMS

Discover how to create and manage website content, pages, and navigation using Comgem’s built-in CMS tools.

5. Managing Orders

Process quotes, sales orders, and invoices, including back-to-back purchase orders and fulfilment workflows.

6. Review & Test

Review configuration settings and, where applicable, test integrations to ensure everything runs smoothly.

7. Marketing Tools

Explore promotional tools, email marketing, and customer engagement features to support your launch.

8. Pre-Go-Live Checks

Validate your product data, customer records, and pricing before final sign-off.

9. Go Live!

Launch your site with confidence, knowing your setup has been reviewed and tested.

HYPERCARE SUPPORT

Ongoing Guidance After You Go Live

Once your site is live, you’ll move into our Hypercare phase, a four-fortnight support programme designed to ensure you’re confident and getting the most out of the platform.

Four fortnightly catch-up calls with your onboarding manager.
Guidance on post-launch tasks, from adding suppliers to using promotions.
Support for your first invoice run, custom reports, or permission setups.
Direct phone access to your onboarding manager during the hypercare period.
Focus on building confidence and independence with your Comgem platform.

ADDITIONAL SERVICES

Working Alongside Your Onboarding

During onboarding, our technical team also delivers any additional services you’ve selected, from bespoke design to advanced integrations.

Experience Comgem’s Onboarding & Hypercare

Our structured onboarding and post-launch support give you everything you need to go live with confidence and start achieving results from day one.

Book Your Demo No per-user fees UK-based Support

Trusted by 100+ UK B2B Businesses | 4.9 ★ Average Rating

Structured Launch

Step-by-step onboarding for confident go-live.

Dedicated Contact

Direct access to your onboarding manager.

Confidence Building

Guided training through every key area.

Ongoing Support

Four fortnightly calls to support your success.