Does Your Ecommerce Platform Provider Offer A Dedicated Account Manager?

Getting fed up with your ecommerce platform provider? Want to re-develop your website or give it a new look? When your ecommerce website is running like a dream, the last thing on your mind will be account support. But what if you want to develop your website, launch a new channel or ask a question about your account? If you are tired of having to negotiate online forums, complicated ticket systems or just don’t know how your platform provider can help you in the future, there is another way…

Comgem, the UK’s award-winning developer of B2B ecommerce websites, offers customers a dedicated account manager. This invaluable service, linked to its Gemsuite platform, helps businesses just like yours get the most out of their ecommerce solution from day one. As well as being there to talk you through the website development process, its account managers can help you save time and achieve more.

Dedicated account manager support for website projects

If you are planning to re-design your website, develop a new one or switch to a multi-channel or single login platform, Comgem makes it simple. It is the ecommerce platform provider with a dedicated account manager service to ensure you get the support you need every step of the way. It guarantees you benefit not just from qualified advice but consistent support. Dani Attard, Comgem’s Commercial Director, says: “Great communication is crucial at the development stage of an ecommerce website. Our dedicated account managers ensure customers know exactly what is going to happen and when.

“We operate a support ticketing system for day-to-day issues - which achieved a 100 per cent satisfaction level earlier this year. For new and expanding platforms or websites that need a re-design, we have dedicated account managers to ensure everything runs smoothly. As well as keeping customers in the loop, this service saves them time while ensuring they know exactly where their project is at.”

Looking for a new ecommerce platform provider?

Comgem is the ecommerce platform provider of choice for a growing number of brands in the retail, manufacturing, office supplies and workwear sectors, among others. It is is passionate about delivering personalised, tailored services, designed to meet the exact needs of its customers. If you want to get more out of an ecommerce website, this is the developer to trust.

Dani says: “Our customers recognise our independent brand as a great alternative to more expensive providers who cannot offer the same level of personalised customer care. The testimonials we receive are proof that we are getting our support services right.