Comgem offers website integration with live chat and knowledge base platform, Tawk.to
Tawk.to is a free live chat, chat page, and knowledge base.
Monitor and chat with the visitors on your website, respond to support tickets and create a help centre to empower customers to help themselves.
Easily identify FAQs and capture help centre searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.
See which pages your visitors are on in real time, what they are searching for within your Knowledge Base, and how often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain a complete conversation history.