About the Company
Zodiac Aerospace is an industry leader in the design, development, certification and support of premium aircraft seating and cabin furniture. It also supplies solutions for monuments, bar and stowage units. It works with the world’s
leading airlines and OEMs. It has a turnover of €5.2bn.
Zodiac Aerospace chose to partner with Comgem to develop a customer ordering portal. The goal was to streamline the order management process to make it more efficient and to improve the user experience.
The solution required features that would support:
- Customers viewing their own catalogue, stock and pricing
- Requesting and receiving a quote
- Submitting a orders
- Viewing order paperwork including invoices and proof of delivery
- Raising issues and returns
- Real-time updates of stock and customer pricing
- Allows Zodiac to see when customers are on-hold
- Submits orders into their existing back office system