EXCELLENT Capterra rating
UK GOV approved commerce vendor
LEADING ecommerce integrations
COMPREHENSIVE support

Boost customer relationships with Comgem's ecommerce customer management.

Are you looking to strengthen connections, boost satisfaction, and drive sales? Welcome to a new era of ecommerce customer management!

Unlock sales opportunities
Get a 360-degree view of each customer, track spending changes, spot upsell opportunities and provide targeted offers. Forget generic marketing; Comgem helps you run targeted campaigns.

Simplified customer management for ecommerce
Manage complex customers effortlessly. Our advanced B2B ecommerce features handle intricate customer accounts, including budgets, multiple delivery locations, pricing, and personalised products. Flexible permissions ensure secure customer access.

Customer-centric experience
Put customers first with self-serve tools, branded portals, and personalised content. Craft an exceptional online journey that keeps customers coming back.

Improve customer relationships

If you are looking to streamline interactions, personalise customer experiences and identify how you can maximise opportunities, Comgem gives you the tools to help your business thrive. Customers can also manage their accounts independently, freeing up time for you and your sales team.

  • Customer branded portals:  Create an online experience that will delight your customers. With Comgem you can deliver a truly personalised ecommerce experience where your customers feel at home, enhancing their engagement and loyalty.
  • Real-time customer insights: Gain valuable insights into customer interactions. Understand what products they are looking for but also delve deeper with visibility of abandonned baskets, orders needing authorisation and live orders.
  • Robust user management: Tailor different levels of access and permissions for each customer using our comprehensive user-management module.
  • Customised customer pricing: Create and manage customer pricing through contact, account, or segment, allowing for targeted pricing strategies.
  • Task, note, and opportunity management: Stay organised with capabilities to manage tasks, notes, and opportunities related to customers.
  • Support for different customer types: Accommodate end-users, accounts, and groups within an account with our flexible customer support.
  • Effective contact, account, and lead management: Manage contacts, accounts, and leads efficiently for a streamlined customer experience.
  • Complete order and quote history: Gain complete visibility into your customer's order and quote histories for informed decision-making.

Discover more powerful B2B Ecommerce Features

Comgem's extensive B2B ecommerce features focus on driving profitability, enhancing customer experiences, and streamlining operations.