How To Protect Your Ecommerce Platform

With a number of high profile security breaches being highlighted by Safer Internet Day, we thought we’d outline some of the ways in which you can keep safe online and gain your customers trust.

When setting up ecommerce website, it is important to make sure that it is secure in more ways than one to ensure that no hacking, fraud or copycats happen. These can be protected against by using some, if not all, of the following methods.

  1. Trademark Your Company – by registering your brand logo, name and products as a trademark, you are protecting your brand and its products from being copied by competitors for present and future use.
  2. A Trusted Ecommerce Platform – using a trusted ecommerce platform ensures that all of your data is kept as secure as it possibly can be at all times. You can check the reviews of an ecommerce platform online, either on their website or on social media before you choose the one that suits your needs.
  3. SSL Certificates – when you use a SSL, you are creating a secure, encrypted connection between your website and the visitor’s browser so that any sensitive information such as usernames, passwords, credit card numbers etc. can pass through the system more safely by being scrambled by an encryption which is virtually unbreakable by hackers.
  4. PCI Compliance – if you want customers to be able to purchase from your website securely, you need to be PCI compliant when you accept, process, store and transmit card information to prevent cardholder data theft from your business and to help you to avoid any future problems with data security.
  5. Keep It Updated – making sure that all aspects of your ecommerce platform are updated and secure at all times means making sure you keep up to date will all new versions of any software that is being used.
  6. Strong Passwords – if you are allowing customers to create accounts, then they need to be as secure as they can be as well to prevent any of their personal data being stolen this way. As an ecommerce business, you can do this by prompting them to create strong passwords when they are creating their account as well as sending them reminders to change it once a month so to prevent any data theft.
  7. Know The Signs Of Fraud – there are many different signs of fraud that ecommerce businesses need to keep an eye out for so that they do not lose any money when sending items relating to fraudulent accounts. Some of these signs are:
    • Incorrect address for credit card
    • IP address and email address from different locations
    • Several cards declined before one works
    • Transactions from same IP address
    • Bulk orders
    • Rush or overnight shipping
    • Multiple cards shipping to the same address
  8. Layers of Security – this is an essential deterrent to cybercrime on different sections of your website, starting with firewalls to stop hackers from gaining access to your network then adding more layers of security for contact forms, passwords and search queries.
  9. Don’t Store Sensitive Data – no business needs to keep data forever, particularly any data that is of a sensitive nature like credit card numbers, CVV2 numbers and expiration dates. Businesses only need to keep a small amount of this data in case of processing refunds and charge-backs, but by regularly clearing out any data that is not needed, you are able to keep data theft to a minimum.
  10. DDoS Protection and Mitigation – distributed denial of service (DDoS) attacks stop customers from accessing system by flooding your system with bogus requests to a point where it becomes overwhelmed and crashes. By having this software in place, you are able to maintain the availability of your services whilst any attacks are offloaded. This enables genuine customers to still be able to place their orders without interruption whilst the attack is resolved.
  11. Encryption – encrypting any data that is being send from one place to another over the internet or a network ensures that if it falls into the wrong hands, that it can’t be used by hackers. This can include communications with business partners, card transactions, emails, personal information, files and folders, and much more. If anything is stolen or lost, then it can be easily hacked into and the information accessed.

When creating your ecommerce website, we can help advise on how to maintain security levels and customer trust. For a demonstration of our ecommerce platform, contact us on 01656 330 360.

By Stacey at 8 Feb 2017, 14:04 PM